Full Job Description
As a BelfastIT L2 Support Technician you will be directly responsible for handling tickets raised by customers in the customer support in house system.
Hours: This is a full-time role 37.5hrs
Location: The role is fully remote with once a month meet ups to touch base.
Responsibilities:
- Contacting customers to handle support issues
- Complete reports on solutions
- Highlight recurring issues
Essential Criteria:
- Experience in an IT support role
- Excellent trouble shooting skills (hardware/software/network)
- Available for out of hours support (remote/onsite)
- Ability to carry out basic desktop/server repairs
- Good time management and customer facing skills
Your Development
You will be given full training and support to learn how to develop key customer relationships. You will have the opportunity to work with a huge variety of organisations within the public and private sectors.
People development is one of our values. We work with our employees to help them meet their personal and career aspirations, including opportunities for internal and external training, and further responsibilities in their role.
Salary: £20,000.00.
